Service Desk Analyst (Hospitality)

at  Wanstor

DESCRIPTION

Wanstor is a multi SDI award winning, future proofed IT service provider. We are a growing, fast paced and innovative company that is continually striving to improve.
If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.

As a Service Desk Analyst you are the face of Wanstor, providing our customers with technical support and excellent customer service. Your role will consist of the following responsibilities:

• Responding to client’s technical issues via phone, live chat and email
• Triaging reported problems, resolving them or escalating them to senior colleagues where necessary.
• Logging calls using service desk tools and ITIL processes.
• Providing excellent customer service
• Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed+ Using remote tools such as MDM, Remote control, & Chat to resolve user requests+ Deploying PC’s through Windows Autopilot and Intune
• Setting up and configuring Windows based PCs and laptops.
• Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones)

Attending customer offices to provide onsite support