Service Desk Analyst

at  ICT Services

POSITION DESCRIPTION

ICT Services are currently seeking a Service Desk Analyst, working on one of our customer sites in Dublin. This is a daily rate contract position for 12 months initially with extension available.

REQUIREMENTS:

• 1 year + experience in a similar, onsite helpdesk position or IT customer support role.
• Strong Customer Service skills over the phone and in person
• Relevant IT qualifications, e.g CompTIA A+ / CompTIA Network +, or any other relevant IT certification would be a plus.
• Ability to prioritise tasks and manage your time efficiently
• Self-motivated enthusiastic, with an ability and aptitude to learn, develop and grow with the company.
• Passionate about IT
• Fluent in English.

• Provide Level 1 remote and desk side support services to end users.
• Troubleshoot PC related problems either via phone, remote tools or desk side support.
• Complete incidents and requests with SLA in pressurised environment.
• Provide remote IT Support to users, supporting a windows and office 365 environment.
• Escalate unresolved issues to support leads, designated service group or client help desk.
• Works collaboratively in a team environment.
• Support a variety of platforms including both Linux & Windows