Service Desk Analyst

at  ISG Search Inc

Must Have:

• Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience, or an equivalent combination or education and experience
• Comfortable with a variety of basic software solutions
• Good communication, time management
• Demonstrated ability and willingness to learn new tools
• Dependable and reliable
• Familiarity with updating and using a knowledge base
• General knowledge of computer systems, analysis techniques, and ITIL processes

Nice to have:

• Bilingual French and English

The Role:

• The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels.

• The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels