Service Desk Analyst - IT Service Desk NSW

at  Avant

About Avant
Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.
Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

ABOUT THE ROLE:

Working in a collaborative and supportive team based in Sydney CBD, you will be responsible for providing Service Desk support to Avant users within Australia. We are seeking a team player who is passionate about providing exceptional customer service to our users.

KEY RESPONSIBILITIES INCLUDE:

• Provide service desk and desktop support to agreed service levels
• Provide 1st and 2nd level troubleshooting assistance (via phone, e-mail and face to face)
• Microsoft 365, Microsoft Teams and other Microsoft application support
• Avant applications set-up and support
• Conduct equipment set-up, support and relocation
• Provide printer administration
• Promote a security culture to meet our compliance requirements

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• Previous demonstrated Level 1 Service Desk experience in a corporate environment
• Valid work visa to work permanently in Australia
• Working knowledge of Microsoft operating systems, desktop software and active directory including Microsoft 365 and Microsoft Teams
• Excellent communication skills
• Strong working knowledge of Active Directory
• Working knowledge of desktops and mobile devices including tablets (Surface Pro)
• ITIL Foundation Certificate is highly desirable
• Previous exposure to Citrix environments and SharePoint is desirable
  At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
  For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 856.
  Why work at Avant?
  At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
  We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.
  Your development is our priority and we have a variety of learning and development programs that will support you in your career.
  We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.
  We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.
  For further information, please contact our Careers team at careers@avant.org.au.
  Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons