Service Desk Analyst
at KENNARDS HIRE
Seven Hills, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Sep, 2024 | Not Specified | 22 Jun, 2024 | N/A | Intune,Software,Active Directory,Laptops,Servers,Windows,Cyber Security | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Service Desk Analyst - Level 1 & 2
Seven HIlls, NSW
- Western Sydney location | Onsite parking | Flexible work arrangements
- Competitive salary + generous employee benefits
- Great company culture | High performing team
Kennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you’ll deliver level 1 & 2 technical support to our staff across Australia and New Zealand via multiple support channels. As the initial point of contact for all IT queries, issues, incidents, and requests, you’ll play a crucial role in ensuring seamless operations for our business.
ABOUT YOU
We are seeking a self-motivated and enthusiastic IT professional with a tertiary qualification in IT or a related field. The ideal candidate will have strong technical, analytical, and troubleshooting skills, coupled with excellent written and verbal communication abilities. A passion for learning and technology is essential. You should be personable and customer-focused, ready to provide afterhours support as needed according to the roster
Technical experience
- Experience with resolving Level 1 and 2 related issues for Servers, Networking, Software & Hardware
- Confident using Active Directory
- Experience in managing users through Office 365
- Experience in Intune for the management of Windows 10 desktops & laptops.
- Experience with Jira/Confluence suite of tools is desirable.
- Basic Networking and VOIP knowledge
- Cyber Security focused with the mindset of ‘Security First” approach.
- Experience in an ITIL Service Desk
Responsibilities:
- Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required.
- Proactive resolution of level 1 and 2 IT related issues (hardware, software and network) by phone, email, tickets, remote and face to face
- Providing application support for enterprise systems
- Procuring, configuring, and installing hardware as required
- Assisting in the maintenance of Network Infrastructure
- Installation of new service to desktop users with remote tools
- Basic Windows Server troubleshooting
- Assisting with any AV equipment and presentation setup
- Fixing, set-up and maintenance of phone systems
- Utilising Active Directory to create, remove and edit users
- Supporting staff with Office 365 related enquiries and issues
- Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT Support
Graduate
Proficient
1
Seven Hills NSW, Australia
