WHY MERIDIAN?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Find our story here: About Meridian

KNOWLEDGE, SKILLS, AND ABILITIES

• Service oriented and customer focused – able to develop and maintain good working relationships with customers and peer partners
• Demonstrated ability to effectively communicate with others (both written and verbal)
• Strong analytical and problem solving abilities
• Organized with ability to quickly prioritize and effectively handle critical issues as they occur or a number of competing priorities; move with agility from one task to another
• Seeks creative ways to get results; not bound by the limitations of conventional wisdom; find inventive, imaginative and resourceful ways to solve problems or create opportunities
• Works well in a fluid environment; remaining flexible as situations change; is innovative and open to new ideas and ways of doing things
• Utilize industry recognized methodologies: ITIL and COBIT within the scope of the role
• Able to act with confidence in their area of expertise; with a focus on continuous improvement
• Strong working knowledge of Microsoft Applications
• Broad understanding of business solutions in use at Meridian
• Possesses an understanding of Remote Connectivity
• Strong working experience in web based products and web browsers
• Ability and willingness to work for extended periods, non-business hours, weekends and holidays as required

WHO WE ARE:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Find our story here: About Meridian

EXPERIENCE THE DIFFERENCE!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
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@MeridianCareers
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EDUCATION

Preferred

• Diploma or better in Computer Technology or related field

SKILLS

Preferred

• Business Acumen
• Active Listening
• Collaboration
• Networking
• Critical thinking
• Customer Focus

THE ROLE:

As a Service Desk Analyst (SDA) at Meridian, you’ll be a vital member of a highly talented, customer focused and enthusiastic service desk team who are the first point-of-contact for end users. The SDA provides day-to-day administrative and tier 1 -2 support to users of both hardware, software systems, and applications.
The SDA is skilled in customer service; interpersonal, written and oral communication; balancing, prioritizing and organizing multiple tasks. The SDA is able to work collaboratively in teams; synthesize feedback and adjust plans accordingly; build and maintain strong relationships across the business; problem solve; and be able to understand customer needs. This role interacts with will position levels and will be part of the after hour support rotation.