Service Desk Analyst
at NRI Australia
Greater Adelaide, South Australia, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Sep, 2024 | Not Specified | 30 Jun, 2024 | 5 year(s) or above | Project Work,Corporate Partnerships | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
DESIRED EXPERIENCE
- Demonstrated experience in a similar role or fast paced customer service environment.
- TAFE Certifications highly regarded
- Ability to multi-task under pressure
- Collaborative approach to work
How To Apply:
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Responsibilities:
- Responding to phone, email, and event alerts within the defined, contractual SLAs
- Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
- Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
- Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
- Keeping customers updated
- Contributing to Knowledge Management
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT Software - Other
IT Support
Graduate
Proficient
1
Greater Adelaide SA, Australia
