Service Desk Analyst

at  Serco Plc

Solihull Office
Part Time, Permanent - 20 hours per week (mainly evenings)
Salary - £12,144.59
Here at Serco, we are seeking an enthusiastic Service Desk Analyst to work on a multi-client shared, the Service Desk Analyst provides first line IT support and Incident Management function within My Technology Customer Services, providing support to Serco and our customers. The role requires a pro-active, well-organised, self-motivated individual with a methodical approach to problem solving and excellent customer service skills.
You will provide a single point of contact for all stakeholders in relation to IT issues and incidents. As well as providing exceptional standards of support to all customers and support a variety of products, services, and platforms. This will be achieved by acting in both a proactive and reactive manner and ensuring that all performance targets are adhered to. Resolutions should be provided in an effective and timely manner.

Excellent customer service and communication skills.
Capable of working in a pressurised environment.
Logical thinker and problem solver.
Hardware and Software diagnosis.
At least two years’ experience of working on an IT Service Desk is desirable.
Full SC Clearance or eligibility to obtain and sustain.
Be flexible to work shifts as rostered.