Service Desk Analyst

at  The Salvation Army

Number of Positions Available:
1
Start your career with The Salvation Army today!
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
About the Role
We are seeking a Permanent, Full-Time IT Service Desk Analyst at THQ Blackburn, VIC, tasked with providing a truly exceptional, customer focused technology service to drive excellence and performance of IT services.
As a Service Desk Analyst, you will provide an exceptional customer experience for our 10,000 strong geographically dispersed workforce and strive to understand the customer’s needs, issues and requirements to ensure a fast and appropriate solution is delivered.

Key responsibilities for this role will include:

• Providing level 1 and 2 support to resolve incident, problems and requests;
• Providing access management through appropriate technology such as Windows Server or collaboration systems;
• Supporting the production and development environments;
• Coordinating and implementing software and hardware installations and upgrades;
• Complying with the company’s security and compliance requirements
• Vendor management;
• Configuring, maintaining & supporting approved government and enterprise applications as required.

About You
Required Work Experience: To be considered for the role you must have worked as a Service Desk Analyst or on an IT Help desk for at least 1 year in a large ITIL aligned organisation.

Key Technical Skills and Education Qualifications:

• To be successful in this role you must have a degree in Computer Science.
• Experience with O365, Office 2016, Windows 10, Citrix XenApp, virtual desktop environment, enterprise applications, Window Servers, Active Directory and Service Now;
• A practical understanding of the ITIL framework with foundation certification an advantage;
• Microsoft MCP desired or other appropriate certification;
• Strong knowledge of computer hardware with a focus on workstations and laptopStrong customer-facing, interpersonal, communications skills;
• Clear written and verbal communication skills;
• Strong problem solving / troubleshooting skills;
• Excellent organisational and time management skills.
• You will be a team player who possesses a confident and engaging personality and thrives in a fast-paced troubleshooting role to provide exceptional customer service.

Why Work for us

• In return we offer our employees real and meaningful benefits such as;
• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Flexible working conditions
• Paid parental leave
• Financial, retail and lifestyle discounts and benefits
• Employee Assistance Program - Independent confidential counselling service
• Opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

• Providing level 1 and 2 support to resolve incident, problems and requests;
• Providing access management through appropriate technology such as Windows Server or collaboration systems;
• Supporting the production and development environments;
• Coordinating and implementing software and hardware installations and upgrades;
• Complying with the company’s security and compliance requirements
• Vendor management;
• Configuring, maintaining & supporting approved government and enterprise applications as required