Service Desk Analyst

at  Travel Leisure Co

WE PUT THE WORLD ON VACATION

At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Provide L1 Support through all Business Interactions in accordance with IT Global Policies & Procedures
• Resolve L1 incidents within given SLA’s
• Meet the KPI outlined.
• Collaborate withL2 and L3, Inicdent Mgmt Teams
• Build and document IT procedures for training purposes (Knowledge Base Management)
• Provide remote IT training for new and current staff and systems
• Work on special projects as assigned from the Service Desk Manager. Ensure all jobs are documented and closed correctly to maintain high level of Customer satisfaction.
• Display a Count On Me! service to all internal and external parties.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

• Provide L1 Support through all Business Interactions in accordance with IT Global Policies & Procedures
• Resolve L1 incidents within given SLA’s
• Meet the KPI outlined.
• Collaborate withL2 and L3, Inicdent Mgmt Teams
• Build and document IT procedures for training purposes (Knowledge Base Management)
• Provide remote IT training for new and current staff and systems
• Work on special projects as assigned from the Service Desk Manager. Ensure all jobs are documented and closed correctly to maintain high level of Customer satisfaction.
• Display a Count On Me! service to all internal and external parties.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible