Service Desk Analyst

at  Vena Solutions Inc

As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets.

What you will do:

• Create and manage end-user, shared and external service accounts and manage access control, based on company policies
• Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items
• Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Work with Facilities team on office-related tasks
• Work with third-party vendors to repair and maintain company-owned technology assets
• Maintain an inventory of installed software and hardware and manage licensing
• Administer the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems
• Administer LAN/WAN security, antivirus and spam control measures
• Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and tech within the company
• Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades
• Recommend hardware and software standardization as well as explaining technology solutions to senior management

What you will bring:

• 2+ years of experience supporting IT systems in a fast-paced environment
• Exceptional knowledge of IT operating systems (Windows and Linux), in conjunction with experience installing hardware and software
• Solid infrastructure knowledge: networking fundamentals, TCP/IP, etc
• Customer-oriented communicator with excellent time management and organizational skills
• You have experience working with Cloud Web services such as Office 365, G-Suite, Amazon Web Services (AWS)
• You have experience working with Active Directory, Okta, restricted user accounts and software deployment technologies
• You are able to multitask and leverage your problem-solving abilities in a fast-paced environment
• You are familiar and comfortable working in a 24/7 production environment

• Create and manage end-user, shared and external service accounts and manage access control, based on company policies
• Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items
• Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Work with Facilities team on office-related tasks
• Work with third-party vendors to repair and maintain company-owned technology assets
• Maintain an inventory of installed software and hardware and manage licensing
• Administer the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems
• Administer LAN/WAN security, antivirus and spam control measures
• Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and tech within the company
• Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades
• Recommend hardware and software standardization as well as explaining technology solutions to senior managemen