SERVICE DESK ANALYST

at  Waikato Regional Council

MŌ TE TANGATA | ABOUT YOU

• Takes pride in providing the best possible customer and technical support to ensure your colleagues in the organisation can keep doing what they do.
• Enjoy working within a team who are dedicated to providing top level support.
• Can work flexibly, and are able to prioritise your workload.
• Enjoy learning new technologies and helping others get the best out of it.
• Have familiarity with Microsoft 365 and supporting users in a corporate environment.

MŌ NGĀ PŪKENGA | QUALIFICATIONS AND EXPERIENCE

• Tertiary level qualification in Information Technology.
• At least 12 months experience in a frontline Service Desk role.
• Experience in a local government environment desirable, but not essential.

MŌ MĀTOU | ABOUT US

• We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.
• Our mahi is as diverse as the region we care for and the people who share it. Our work helps look after our region’s water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.
• Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
• If you’d like to understand more about what we do please click here The work we do | Waikato Regional Council.
• By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better. Together, we’ll create a sustainable future that will make a positive difference to people’s lives.

• Provide the all-important first contact for all users via phone or face-to-face and making sure all requests are logged with all the required information.
• Troubleshoot and resolve desktop & mobile incidents or requests, both hardware & software, as well as providing support for other technologies, such as remote working, meeting rooms, and audio visual.
• Conduct follow-ups to existing tickets.
• Escalate any issues or events to the relevant support team.