Service Desk Analyst

at  Wiltshire Police

Role type
Police Staff
Contract duration
Fixed Term Contract, Secondment
Contract type
Full Time
Location
Headquarters Devizes
Grade/scale
W7 £29,656 - £30,855
Find out if you are eligible
Vetting | Wiltshire Police
Risk assessed factors
Driving LGV / PCV
Closing date
10/06/2024, 23:55
Job description

WHY JOIN US?

UK Policing is in the middle of a significant change journey at the forefront of the public eye, and technology is pivotal to this change. This is an opportunity in the department, for your work to influence directly the quality of service our frontline officers deliver.
We are looking for an enthusiastic team player to provide a customer-focussed ICT service to our colleagues. The rewards go beyond just doing your job well. You will be working as a vital member of the first and oldest Constabulary in the country, enabling officers and staff to serve and protect our communities.
Join us and work as part of a great team where your contributions can directly and positively impact policing and the communities in which you live.

SERVICE DESK ANALYST

We are looking for a Service Desk Analyst to join our ICT team and hit the ground running.
As a Service Desk Analyst you will be responsible for handling first line ICT calls from Police Officers and Staff within the force.
You will have a passion for delivering a high level of customer service and resolving user issues at first line using first contact resolution/ first time fixes.
The candidate will be responsible for taking support calls via our telephony system, resolving tickets using the ICT Service Management System. Responding to service request and emails and working as part of a wider ICT support team.

The following experience and abilities will be key to the role:

• Experience of Microsoft windows 10
• Experience of Microsoft Office (365)
• Previous experience of working in a customer focused role
• Ability to analyse technical problems in a structured manner
• Experience of working in a Police environment would be an advantage.
• Excellent written and oral skills

You will contribute to the setting of processes and procedures and will work closely with colleagues and other teams to ensure support knowledge is shared across the department.
Base location is currently Police HQ but we offer flexible working and the opportunity to work from home/other locations as appropriate.
Please note this is a 12 month contract with the potential to be made permanent (subject to budget).
Internal applicants applying for this role on a secondment basis please note: All applications for secondments must be supported by your 1st and 2nd line manager. Please forward support to the recruitment inbox before the closing date. Any applicants that have not provided support will not be progressed. Please ask your managers to include a potential release date in their support for planning purposes.
Where a candidates Bradford score exceeds 192, specific reference should be made to it by their line manager with reasons as to why the application should be supported.
If you have any further queries please email ICTRecruitment@wiltshire.police.uk
If you are interested in applying for this role then send your CV and a covering letter telling us how you meet the person specification in the attached role profile.
Application Details
N/A

• Experience of Microsoft windows 10
• Experience of Microsoft Office (365)
• Previous experience of working in a customer focused role
• Ability to analyse technical problems in a structured manner
• Experience of working in a Police environment would be an advantage.
• Excellent written and oral skill