Service Desk Coordinator Onsite

at  Datafin IT Recruitment

ENVIRONMENT:

Our client, an Information Technology consulting and services provider based in Umhlanga, is seeking a full-time, on-site Service Desk Coordinator for one of their key UK-based clients. The Service Desk Coordinator will be responsible for coordinating service requests, managing customer inquiries, and ensuring timely resolution of IT-related issues. This role involves collaborating with cross-functional teams and maintaining communication with clients to deliver efficient and effective IT support. Ideal candidates should have knowledge of IT systems and technologies, experience in a similar role or IT support environment, ITIL certification is a plus, and a Bachelor’s degree in Information Technology or a related field is preferred.

REQUIREMENTS:

• Service Coordination and Operations Management skills
• Customer Service experience
• Knowledge of IT systems and technologies
• Experience in a similar role or IT support environment
• ITIL certification is a plus
• Bachelor’s degree in Information Technology or a related field

Please refer the Job description for details