Service Desk Coordinator
at Singapore Institute of Management
Clementi, Southwest, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Jul, 2024 | Not Specified | 10 Apr, 2024 | 3 year(s) or above | Working Experience,It,Microsoft Office | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
- Ensure that operations are carried out smoothly for the SIM Service Desk, Centralised Control System (CCS) and Classroom Recording Systems to provide quality and efficient support
- Provide first call resolution to users and render efficient support and quality service
- Ensure all calls and emails to Service Desk are responded to or assigned to the relevant department.
- To ensure assistance for stakeholders (staff, students and lecturers) is within the expected SLA and to ensure the smooth operations for academic lessons, events and campus activities.
- Attend to calls and emails from SIM/SUSS users (staff, students & lecturers), assesses and assigns a severity classification to the case
- Perform first level troubleshooting, if applicable. If not, escalates the case to the respective technicians for their necessary actions.
- Visually monitor the systems, utilizing these systems to maintain an effective and efficient way to provide classroom support
- Drive continuous enhancement of Service Desk’s First Call capability with the objective of improving customers’ experience with timely and efficient issues resolutions
Requirements
- Late Shift Staff (3.30pm to 11.00pm) and required to work on Saturday (7.30am to 12.30pm or 1.00pm to 6.00pm)
- Monthly Shift allowance to be paid on top of salary
- Reimbursement for transportation home after 10.30pm
- Diploma Holders, preferably in a related field (eg. IT)
- Working experience in Service Desk environment
- AV/IT/M&E knowledge
- Well versed in Microsoft Office
- At least 3 years of work experience
We regret that only shortlisted candidates will be notified
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Information Technology
Diploma
Proficient
1
Clementi, Singapore