Service Desk Engineer - 12 month Secondment/FTC
at Hitachi Rail Limited
NAD, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Aug, 2024 | Not Specified | 09 May, 2024 | N/A | English,Windows,Mobile Device Management,Mobileiron,File Sharing,Interpersonal Skills,Business Applications,Servicenow,Printing,Wlan,Itil | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ESSENTIAL REQUIREMENTS
- Fluent written and spoken English. Strong Interpersonal skills, ability to communicate to business managers
- Advanced level experience in providing 1st line end-user support for a multi-site organisation (> 2000 persons)
- Wintel Hardware - Management
- Windows 10 – In depth knowledge
- Office 2016/19/ O365 – Advanced Knowledge
- Exchange / O365 Advanced Knowledge
- Solid understanding and experience of administering the following:
- Microsoft Back Office Systems (Active Directory / Exchange)
- Mobile Device Management (MobileIron)
- Remote Access systems
- Networking – DNS, DHCP, File sharing, Printing, LAN/WLAN
- A high degree of competency in problem assessment and solving within an ITIL Support Service framework
- Extensive practical experience in supporting a complex environment of devices and business applications
- Thorough understanding of incident/request management systems (ServiceNow)
- Ability to work on own initiative
QUALIFICATIONS
- ITIL v3 Foundation or equivalent experience
DESIRABLE REQUIREMENTS
- End User Computing troubleshooting skills
Responsibilities:
In this exciting role you as a Service Desk Engineer you will support approx. 3500 colleagues across the UK. You will be the first line support for all tickets raised and will work these through where possible or look to delegate tasks to other IT functions such as EUC or SAP teams.
Other role responsibilities include:
- Managing ticket queues in Service Now and adhere to SLA best practices
- Work as part of the team to balance the service desk queues
- Action any requests such as software installations that can be pushed out via group policy
- Support the smooth transition of new software into the business and support models required
- To be aware of, and actively promote and implement Hitachi’s ethos, culture and values.
- To be involved in Hitachi Rail Limited’s staff development and training and participate in PDP procedures.
- To adhere to the Hitachi Rail Limited’s Equal Opportunities Policy.
- To comply with and implement Hitachi Rail Limited’s Health and Safety policy.
- To undertake any other reasonable duties and responsibilities as may be required.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
An itil support service framework
Proficient
1
Newton Aycliffe DL5, United Kingdom
