Service Desk Engineer (L1/L2)

at  Humanised Group

THE OPPORTUNITY

I am currently recruiting for a Statutory Body with a large IT presence who are looking for a 6-month Contract for a Service Desk Engineer. Coming into this business, you will play a paramount part where you will help support their environment. There is a lot of changes happening within this business, all for the better as they continue down their cloud journey.
In this position you will be responsible for the following;
Resolving L1-L2 related requests and issues from hardware, software (including 3rd party applications), Office 365, AD, DNS, DHCP, telecommunications and general end-user account management for internal staff. This means that you will need to have a strong understanding of these technologies and be able to quickly identify and resolve these issues up to an L2 Capacity.

Requirements

• Available to provide a 2-week notice period or can start sooner.
• Since this position is based in the CBD of Brisbane, only Candidates based locally will be accepted.
• Eligible to pass a Police Check
• Permanent Resident or Australian Citizen due to checks
• 2+ year’s experience providing both L1 and L2 technical support recently.
• Able to troubleshoot and resolve the above technologies
• Understanding of the ITIL framework

Interesting Points

• Work for a company that provides a good cause for the community
• Casual Fridays
• Collaborative Culture
• Social Clubs
• Potential for extension

Please refer the Job description for details