Service Desk Manager
at Harvey Nash
Brisbane, Queensland, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Jul, 2024 | USD 120000 Annual | 28 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- WFH - Hybrid - Melbourne, Sydney Or Queensland Office
- Amazing Benefits
- Excellent Career Progression - Training, Certifications & Laptop
A Global Business, Listed on the Stock Exchange. Strong Track Record, exciting projects, advanced technology & innovative collaboration. We are hiring a Service Desk Manager to unify a team of x15 & improve Incident & Problem Management function. You will use your big-picture thinking, practical execution and excellent people skills.
Looking for someone passionate about driving continuous improvement to promote ‘best practice’ & continuously seeking, analysing, identifying, advocating and implementing opportunities for enhanced quality outcomes in ITIL, Incident Management & Process Management.
Responsibilities:
- You will report to the Head of IT Operations & sit with a wider team who offer L3/infrastructure, Cyber Security & SW Development & Testing.
- Manage day to day operations & the staff of x15 on the service desk.
- Manage BAU tasks, requests and incidents through ITSM tool
- Drive innovation and lead a road map of process improvement
- Improve documentation, how-to guides & ensure team are adopting this way of working
- Act as escalation point for the team & also across the business for high-priority incidents.
- Collaborate on the implementation of process improvements for service delivery
- Produce and maintain service management processes through business analysis, toolset and documentation alignment
- Analyse monthly service metrics and identify service improvement initiative
- Identify trends and advise Head of IT infrastructure on areas for improvement
Apply now, if you are a passionate about taking ownership, enjoy building relationships and are a keen contributor.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Brisbane QLD, Australia
