Service Desk Manager

at  Mover Systems

Is your superpower being structured, helpful, and analytical? Do you aspire to transform a Service Desk function into a seamless operation? If so, you might be our new Service Desk Manager!
When joining Mover as Service Desk Manager you will play a crucial role in influencing the direction and shaping the Service Desk department alongside our international colleagues in a company that is driving real change in an industry crucial to the global economy and the environment.

THE JOB

As our Service Desk Manager, you will help us achieve our ambitious goals for an entire industry and provide excellence customer service.
This year and next, Mover is expanding to several new countries and continents, requiring us to grow and professionalize our Service Desk function. We are ambitious about servicing our users and you will function as our Service Desk quarterback setting up your team and colleagues to make the big plays.
For this position, we’re looking for someone with experience in bringing great user experiences and developing the services that drive them.

Some examples of the tasks you could work on would be:

• Oversee the day-to-day operations of our service desk, ensuring adherence to established policies and procedures.
• Monitor and prioritize incoming tickets, assigning them to the appropriate team members based on expertise and workload. ️
• Escalate complex issues to relevant technical teams and track their resolution.
• Analyze trends and identify areas for improvement in service delivery and knowledge base development.
• Generate reports and metrics to measure Service Desk performance and identify opportunities for optimization.

• Maintain a positive and professional work environment, promoting teamwork and collaboration.Collaborate with other IT teams to ensure seamless service delivery across the organization.

• Oversee the day-to-day operations of our service desk, ensuring adherence to established policies and procedures.
• Monitor and prioritize incoming tickets, assigning them to the appropriate team members based on expertise and workload. ️
• Escalate complex issues to relevant technical teams and track their resolution.
• Analyze trends and identify areas for improvement in service delivery and knowledge base development.
• Generate reports and metrics to measure Service Desk performance and identify opportunities for optimization.
• Maintain a positive and professional work environment, promoting teamwork and collaboration.Collaborate with other IT teams to ensure seamless service delivery across the organization