Service Desk Officer
at Hays
Brisbane, Queensland, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 19 Jul, 2024 | USD 39 Hourly | 19 Apr, 2024 | N/A | Communication Skills,Active Directory,Working Experience | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
YOUR NEW ROLE
As the Service Desk Officer, you will be responsible for providing a compassionate, and warm level of customer service and IT support to the department’s diverse end-user base. No day will look the same, but some of your key duties and responsibilities will include:
- Being the first point of contact for all customer support calls and queries
- Respond to tickets and incidents according to ITIL processes, escalating when necessary
- Collaborating with team members to improve service processes, and maintaining documentation
- Troubleshooting and configuration of incidents in programs such as such as Active Directory, M365, Citrix, mobile technologies, and InTune
WHAT YOU NEED TO DO NOW
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
285955
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Brisbane QLD, Australia
