Service Desk Specialist
at Deloitte
Dallas, Texas, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Jul, 2024 | Not Specified | 07 Apr, 2024 | 3 year(s) or above | Information Systems,High Pressure Environment,Computer Science | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SERVICE DESK SPECIALIST
Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Service Desk Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …
Responsibilities:
- Meet client and program Service Level Agreement (SLA) for all user support request response and resolution metrics.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Provide insight and support for agency-specific applications.
- Respond to and triage queries via email and over the phone.
- Enable and troubleshoot user accounts in multiple technical environments.
- Reset user password and provide BitLocker key recovery.
- Remotely install software and troubleshoot hardware and software issues.
- Provision user accounts; provide access to share drives, distribution lists, and group mailboxes.
- Update Tickets in ServiceNow with information from both end users, other support teams, and vendors.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Computer science engineering management information systems or equivalent work experience
Proficient
1
Dallas, TX, USA