Service Desk Specialist

at  Deloitte

SERVICE DESK SPECIALIST

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Service Desk Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …

• Meet client and program Service Level Agreement (SLA) for all user support request response and resolution metrics.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provide insight and support for agency-specific applications.
• Respond to and triage queries via email and over the phone.
• Enable and troubleshoot user accounts in multiple technical environments.
• Reset user password and provide BitLocker key recovery.
• Remotely install software and troubleshoot hardware and software issues.
• Provision user accounts; provide access to share drives, distribution lists, and group mailboxes.
• Update Tickets in ServiceNow with information from both end users, other support teams, and vendors.