Service Desk Specialist - Spanish speaking

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Service Desk Operations is focused on delivering professional IT support for our Roche affiliates in the EMEA region and globally as well in cooperation with our service centers in Costa Rica and Malaysia. Our teams consist of English, German, Spanish, Italian, Polish, Russian and French speaking Service Desk Specialists from beginners to highly skilled professionals.

WHO YOU ARE

We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• A degree in IT or related fields offers an advantage.
• 1.5 - 2 years of experience in call center, help desk, or IT desk-side support
• Experience with Apple and Microsoft operating systems, Google suite, Microsoft Office products, SAP, Sharepoint, corporate networks, and video conferencing systems
• Strong troubleshooting, task prioritization, and problem-solving skills
• Fluent in Spanish and English

Please refer the Job description for details