Service Desk Support Analyst

at  Villa Maria Catholic Homes

East Melbourne, VIC, Australia, 3002
Full time
Permanent, full-time role within our growing Service Desk team!
Enjoy a fantastic team culture plus development opportunities and career progression
Competitive salary, awesome NFP salary packaging benefits and hybrid work arrangements on offer
About the role
You will provide a combination of Service Desk and Desktop Support, with a focus on level 2 tasks, which tend to be more complex and will require consultation with various stakeholder across the organisation. Primary support will be provided over the phone; however, you will also be required to provide onsite support as required.
At VMCH, the ITSS team has a strong commitment to improving service delivery. You will contribute to this goal by Identifying service improvements, managing problem tickets, and assisting with reporting through automation, competence building and knowledge sharing.
About you
You understand the need for urgency in the resolution of ICT problems/issues and have the enthusiasm and desire to provide top level support in a helpful and respectful way.
Your exceptional communication and interpersonal skills will come in handy as you explain operational procedures, provide information, and liaise with a variety of stakeholders.
You’re definitely a team player, but also have the ability to work autonomously and use your initiative to make independent decisions to resolve technical problems.
Last, but not least, you have excellent time management skills and the ability to prioritise effectively to meet deadlines in a high-pressure environment.

Please refer the Job description for details