Service Desk Technician

at  NTT Data

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Technician / Helpdesk Associate to join our team Onsite in Halifax, NS, Canada.

Job Description:

• Maintain a high degree of customer service for all support queries and adhere to all service level agreements.
• Receiving, logging, and managing calls via telephone using Service Now.
• Provide first call resolution for all technology issues including desktops, some basic TCP/IP troubleshooting, desktop applications (MS Office 365, Adobe products, Oracle, etc.).
• The Service Desk Team is part of an organization dedicated at providing superior customer service.

• Service a dynamic client base and environment.Technical skillset will be maintained through continual training and skill development.

Basic Qualifications:

• Must have minimum 2 years of proven Helpdesk/Desktop Resolution Support experience.
• Must have minimum 2 years of Remote Desktop Administration experience.
• Must have minimum 2 years of experience with Windows Operating Systems (Windows 10).
• Must have at least 1 year experience supporting and problem-solving PC’s, laptops, and printers.
• Must have at least 1 year experience with basic networking skills with TCP/IP.
• Must have at least 1 year of Active Directory knowledge (ability to check user accounts, reset passwords).
• Must have at least 1 year of working knowledge of Apple products (iPhone and iPad).

• Must have at least 1 year of working knowledge of MS Office 365.Must have at least 1 year of experience managing ticketing system (ServiceNow or similar).

Additional Information:

• Work in rotating shifts.
• For shifts, we are a 24/7 account with all support done in North America.

• Currently have 3 daytime schedules. After the last shift, we have our overnights.The qualifying candidate will need to embrace change in a dynamic IT environment, have strong prioritization skills, daily workload with minimal supervision and they must be a team player with a can-do attitude!

• About NTT DATA: NTT DATA is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit us.nttdata.com or LinkedIn to learn more.
  NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Please refer the Job description for details