Service Desk Technician - Temporary

at  Verathon

Company Overview:
Verathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. Two areas where Verathon has significantly impacted patient care, and become the market leader in each, are bladder volume measurement and airway management. The company’s BladderScan portable ultrasound and GlideScope video laryngoscopy & bronchoscopy systems effectively address unmet needs for healthcare providers and meaningfully raise the standard of care for patients. Verathon, a subsidiary of Roper Technologies, is headquartered in Bothell, Washington, USA and has international subsidiaries in Canada, Europe and Asia Pacific. For more information, please visit www.verathon.com.
Overview:
Verathon® is seeking a Service Desk Technician for a temporary contract to support our IT Team in Amsterdam, NL.
The Service Desk Technician is responsible for receiving, prioritizing, documenting, and actively resolving end-user support and service requests. In addition, you will maintain the user’s PC’s hardware, software, and peripherals (e.g., printers, monitors, etc.) and troubleshoot both landline and mobile phones. A successful candidate will display excellent interpersonal skills, strong attention to detail, and thrive in a fast-paced, changing environment.

Responsibilities:

• Provides initial triage and response for incoming service desk tickets and calls.
• Resolves problems for end-user computer software and hardware, network, Internet, and technology in a complex 24x7 environment.
• Performs one-on-one end-user problem resolution over the phone and in person.
• Configure the end-user PC desktop hardware, software, and peripherals.
• Provides ongoing communication and status reports with users, team, and managers.
• Assists with troubleshooting of local area network cabling and equipment.

Qualifications:

• Experience supporting current computer hardware, software & technologies.
• Experience supporting cloud-based applications and technology.
• Strong experience working in a collaborative, collaborative environment.
• A high school diploma or equivalent is required.
• Strong written and oral communication skills.
• Exceptional interpersonal skills, focusing on rapport-building, listening, and questioning skills.
• Experience in Windows / MacOS-based environment.
• Experience in user administration; Microsoft Active Directory and O365
• Experience in Office 365 support
• Experience in networking, DNS, DHCP, TCP, IP
• Ability to research a wide range of computing issues as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Proven analytical and problem-solving abilities.
• A+ and N+ certifications are preferred.
• Required to lift and move equipment and boxes up to 40 lbs.

• Provides initial triage and response for incoming service desk tickets and calls.
• Resolves problems for end-user computer software and hardware, network, Internet, and technology in a complex 24x7 environment.
• Performs one-on-one end-user problem resolution over the phone and in person.
• Configure the end-user PC desktop hardware, software, and peripherals.
• Provides ongoing communication and status reports with users, team, and managers.
• Assists with troubleshooting of local area network cabling and equipment