Service Desk Tier 2

at  Endeavour Foundation

• Full-time Permanent Role in Canon Hill, Brisbane
• Increase your take-home pay with Salary Packaging
• Flexible Working Arrangements
  Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple – make possibility a reality.
  About The Role
  As a Technology Support Officer – Tier 2, you will support Endeavour Foundation to reach business goals by ensuring system integrity and operational excellence for staff. By working both autonomously, and as part of the Technology team, effective support and resolutions will be delivered through application of in-depth knowledge, skills and excellent customer service.

You will:

• Provide frontline technology user support to the Endeavour community via technology support to maintain operational integrity ensuring delivery of ICT infrastructure.
• Support services through delivery via telephone and in person, but may also be on- site or by e-mail to ensure effective communication is upheld.
• Travel to remote sites to ensure Endeavour technology support is met across various locations across Queensland.
• Maintain knowledge in a broad, constantly evolving assortment of policies, procedures, and technologies, providing maturity and reliability of user support that accurately and consistently meets organisational
• Maintain security of Endeavour hardware and software assets and equipment and enforce policies as required to meet organisation’s standards.
• Providing resolutions to issues by establishing the correct software and hardware prerequisites

About You

• As a Technology Support Officer – Tier 2, you will support Endeavour Foundation to reach business goals by ensuring system integrity and operational excellence for staff. By working both autonomously, and as part of the Technology team, effective support and resolutions will be delivered through application of in-depth knowledge, skills and excellent customer service.

Benefits and Perks

• Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses.
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs.
• Discounts on Corporate Private Health Insurances, Select Kia Vehicles, Solar Packages (QLD only) and appliances.
• Supportive Induction and Learning Opportunities
• Employee Assistance Program.
• Reward and Recognition Program.

Intrigued? We’d love to hear from you. Please click “apply” to submit your application and join #TeamPossible today!
Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant’s needs.

Please refer the Job description for details