Service Development Executive

at  Agile Consultants

KEY SKILLS & ABILITIES:

• Strong proficiency in monitoring dealer performance and revenue generation.
• Proven ability to develop and implement customer retention strategies.
• Excellent communication and negotiation skills for effective dealer communication.
• In-depth understanding of the Customer Satisfaction Index (CSI) process.
• Comprehensive knowledge of dealer service center operations and standardization.
• Experience in branch development and ROI analysis.
• Exceptional interpersonal skills to collaborate effectively with internal teams and external stakeholders.
• Ability to thrive in a fast-paced environment and work under pressure.
• Self-motivated and goal-oriented with a focus on achieving results.

JOB REQUIREMENTS:

• Minimum of 4 years of experience in a similar role within the automotive industry.
• Bachelor’s degree in Automobile/Mechanical Engineering or a related field.
• Advanced proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
• Familiarity with dealership management systems (DMS) and customer relationship management (CRM) software.
• Ability to utilize data analysis tools for informed decision-making.
• Experience with online meeting platforms such as MS Teams for remote collaboration.
• Language: English and French (Mandate)
• Willingness and ability to travel to different countries in Africa.
• Candidates available to join immediately will be given preference.