Service Director

at  Cast UK Limited

REQUIREMENTS:

• Experience in the HVAC industry, with a focus on service engineering and management.
• Proven track record of leadership and team management, with the ability to inspire and motivate others.
• Strong technical expertise in HVAC systems, including installation, maintenance, and troubleshooting.
• Excellent communication skills, with the ability to interact effectively with clients, colleagues, and senior management.
• Demonstrated ability to develop and implement strategic plans, with a focus on driving results and continuous improvement.
• Customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.

• Lead and manage the service engineering operations, providing guidance, mentorship, and support to the teams.
• Develop and implement service strategies to optimise efficiency, quality, and customer satisfaction.
• Collaborate with cross-functional teams to ensure seamless integration of service activities with other departments, including sales, engineering, and operations.
• Establish and maintain strong relationships with clients, acting as a trusted advisor and addressing their technical needs and concerns.
• Oversee the planning and execution of service projects, ensuring adherence to timelines, budgets, and quality standards.
• Drive continuous improvement initiatives to enhance service processes, procedures, and performance metrics.
• Stay updated on industry trends, emerging technologies, and best practices, and incorporate them into our service offerings.
• Provide regular reports and updates to senior management on service performance, KPIs, and strategic initiatives.