Service Dispatcher

at  Superior Forklift Ltd

Superior Forklift is a growing material handling equipment dealership operating in Canada. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Superior Forklift has achieved continued success year over year.
Superior Forklift is an integral entity within the Venturis group of companies, representing an extensive network of growing businesses, including over 60 branches and 1400 employees. Venturis strategically invests in visionary and values-driven organizations operating throughout North America, with expertise in acquiring leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others.
In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

THE OPPORTUNITY

Superior Forklift is looking for a Service Dispatcher to join our team in Regina, Saskatchewan. As the Service Dispatcher, you will be responsible for coordinating and managing Service jobs from start to finish, including scheduling and directing work assigned to Technicians, and ensuring customer satisfaction.

REQUIRED SKILLS & QUALIFICATIONS

The ideal candidate will possess the following skills, knowledge, and competencies:

• Post-secondary education in Sales, Business, Management or a related discipline is considered an asset
• Previous experience in a similar role preferred
• Mechanical knowledge of heavy machinery is considered an asset
• Experience using Microsoft Office Suite (Word, Excel, Outlook) is required
• Proven ability to schedule appointments and manage conflicting priorities
• Proven experience working and leading others in a fast-paced work environment
• Superior organizational skills and time management skills
• Excellent interpersonal skills with the proven ability to communicate with individuals at all levels of the organization
• Adept at multitasking
• Confident self-starter and team player
• Excellent/High-speed typing skills
• Quick thinking and flexible

As a Service Dispatcher your key responsibilities will include:

• Schedule work for Technicians
• Open work orders in the ERP system
• Organize and manage incoming and ongoing jobs, as well as incoming leads using established departmental programs and processes
• Utilize the service scheduler and book appointments in advance, prioritizing and scheduling all incoming work
• Communicate with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
• Provide input as to each Technician’s job performance to the Service Manager
• Obtain a form of approved customer payment prior to initiating the Service requests from customers
• Maintain customer contact throughout the course of each repair
• Ensure customer satisfaction prior to initiating the billing process
• Ensure Internal Business Unit processes are followed
• Manage the WIP Report and bill the necessary service calls to the customer when applicable
• Review the invoice proposal prior to billing the customer, to ensure all details of the invoices are 100% accurate
• Ensure paperwork is completed in the event of a workplace incident or accident
• Ensure corporate safety initiatives and programs are strictly followed in the field