Service Engineer

at  Mindray

• Respond to customer technical requests and provide them professional support including on-site repair and workshop repair.
• Complete all planned Preventative Maintenance (PM) service on time and to the levels outlined in the service manual.
• Complete new installation with required check and test.
• Maintain all related service documentation and keep all record in CRM system.
• Assist sales and marketing team with pre-sale technical support.
• Take responsibility for the effective management of the service area. This includes promoting new contract and liaising with the customer for renewals.
• Maintain tools and test equipment properly and liaising with other team members to ensure they are calibrated.
• Responsible for tracking and maintaining both parts and loaner inventories allocated to this location.
• Share the responsibility with other engineers to take after-hour service calls.

Please refer the Job description for details