Service Engineer

at  Sennheiser

Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.
Sounds good? Join us as:

• Performs repair and maintenance service work requested in accordance with approved quality/ efficiency standards
• Performs accurate technical service support by answering phones / mails and client requests
• Double checks warranty eligibility for repairs based upon requirements and information provided.
• Completes accurate data entry with regards to repair program to properly document all repair/ non repair actions.
• Adjusts, aligns, replaces and/ or repairs equipment and components following equipment manuals and drawings and using welding tools and other hand and power tools.
• Technical assistance to clients and colleagues
• Data analysis, find problems or hidden dangers through maintenance data, and give corresponding solutions or idea
• Monitors all test gears calibration on regular basis and ensuring internal safety regulations.
• Service and repair microphones, RF wireless system, headphones, audio equipment. Collate and identify systemic product issues for continuous improvemen
• Maintain stock spare parts as per company guidelines, ensuring monthly stock count and facilitating yearly audit
• Monitor repair cases and ensure that all repair cases to be complete in Turn-around-time as per global guidelines.
• Develop Accredited Service Provider (ASP) skills through workshops & training on quality of repair work & identify counterfeit products. Provide ASP with Technical Support to handle all repair issues
• Provide assistance on company events set-up and technical repair knowledge whenever required
• Provide back-up support during the absence of Service Specialist