Service Engineer

at  Valmet Inc

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions.
Now Gas Chromatography Systems MAXUM is part of Valmet.
Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. For our location Karlsruhe, but mostly for the area of Köln, Germany we are looking for a:
Service Engineer (m/f/d)
The Service Engineer is responsible for performing on-site field maintenance and demand service jobs for Valmet Maxum Process Gas Chromatographs. This includes preventive maintenance, start-up and commissioning of new analyzers as well as corrective maintenance / trouble shooting. You will be visiting customers in The Netherlands, and occasionally in neighboring regions.

What are you going to do

• Startup, Commissioning, Maintaining, Troubleshooting and repairing of complex analytical systems.
• Selecting parts, drawings and additional information needed to perform the service job to the highest level of availability.
• Answering technical customer questions, troubleshooting over the phone, offering solutions, and support to the customer when necessary.
• Providing guidance to colleague field service technicians. Working as a team to provide the highest level of support and ensure skill sharing with other technicians.
• Providing hands-on training and instruction
• Continuous skill growth and improvement to stay current with products and technologies.
• Working with Research and Development to ensure the factory is aware of field issues or successes.

We ask

• Bachelor’s degree in electrical engineering, process engineering or chemical engineering
• A minimum of 5 years of experience with Process Gas Chromatographs, Sample Conditioning Systems and active within the Chemical and Refining Industries.
• Extensive technical knowledge of Process Gas Chromatographs, Sample Conditioning Systems and System Integration, including alarming and safety systems, electrical wiring, digital networking and troubleshooting experience.
• Experience developing and maintaining good customer relationships.
• Very good German and English spoken and written.

We offer

You’ll engage with a diverse range of applications across numerous locations, collaborating with prestigious international companies within a global team and organization. Experience cutting-edge technology and world-class equipment firsthand! Additionally, here are a few more benefits and conditions we’d like to highlight:

• Competitive salary
• Flexible remote work arrangements
• Ample opportunities for training, both internal and external

Who we are
Valmet is where the best talent from the most diverse backgrounds comes together. With 19,000 professionals around the world, we are the world’s leading developer and supplier of technologies, automation and services for the pulp, paper, process, agricultural processing and energy industries. Our commitment to improving our customers’ performance requires creativity, technological innovations, knowledge of service – and most importantly, teamwork.
We look forward to welcoming you to the team!
If you see yourself in this offer, we look forward to receiving your informative and complete application, indicating your salary expectations and the earliest start date, on our career portal
www.valmet.com/careers
Ihre personenbezogenen Daten, die Sie uns im Rahmen dieses Bewerbungsverfahrens innerhalb unserer Bewerbungsplattform (Workday) zur Verfügung stellen, werden von dem für die Verarbeitung Verantwortlichen, der Gas Chromatography Systems MAXUM GmbH, Siemensallee 84, 76187 Karlsruhe, Deutschland, zum Zwecke des Auswahlverfahrens für die angegebene Stellenausschreibung verarbeitet. Rechtsgrundlage ist hier Art. 6 Abs. 1 lit. b DSGVO (Durchführung vorvertraglicher Maßnahmen). Die Daten werden nach Abschluss des Verfahrens, spätestens nach 6 Monaten, gelöscht. Sie haben das Recht auf Auskunft, Löschung, Sperrung, Datenübertragbarkeit und Beschwerde bei der zuständigen Aufsichtsbehörd

• Startup, Commissioning, Maintaining, Troubleshooting and repairing of complex analytical systems.
• Selecting parts, drawings and additional information needed to perform the service job to the highest level of availability.
• Answering technical customer questions, troubleshooting over the phone, offering solutions, and support to the customer when necessary.
• Providing guidance to colleague field service technicians. Working as a team to provide the highest level of support and ensure skill sharing with other technicians.
• Providing hands-on training and instruction
• Continuous skill growth and improvement to stay current with products and technologies.
• Working with Research and Development to ensure the factory is aware of field issues or successes