Service Improvement and Quality Lead, Sutton Community LD Health Team

at  Epsom and St Helier University Hospitals NHS Trust

Quality To lead assurance of quality within the clinical service, including patient safety, patient satisfaction, clinical outcomes and compliance To work with the service to ensure that they meet CQC standards and that delivery of care is based on evidence-based outcomes Provide assurance that all staff are using PSIRF/Datix (or equivalent) and safeguarding according to Trust guidelines and that the learning from incidents provides a mechanism for service improvement To be responsible for appropriate data collection for the service, which is collated, to meet both internal and external requirements and provide statistical analysis reports for service delivery and service performance in an accurate and timely manner To contribute to the business planning process To lead on the coordinating health care (CHC) process within the team working closely with the CHC Integrated Care Board team to promote a good quality of resident care in keeping with their need, whilst working, ensuring whilst a priority the assessment process does not impact on the day to day delivery functionality of the team. Clinical Effectiveness To develop and implement business processes and Standard Operating Procedures to ensure that the service conforms to the requirements of relevant legislation To be responsible for interpreting, proposing and drafting changes to policies, guidelines and Service Level Agreements (SLA) which impact the service Contribute to strategic and contingency planning for the service, which may have an impact on other services Foster an environment for continuous improvement by sharing lessons learned through audits and regulations Provide regular reports on quality trends, compliance risk, observations and suggestions to senior management, as necessary To be responsible for ensuring high levels of operational effectiveness, including throughput, resource utilisation and the attained of performance targets within service lines. Service Improvement and Innovation To work with the team to develop their transformational action plans that will ensure the delivery of care is aligned to the LD Strategy and any LeDeR reports/recommendations To support and promote engagement in Trust wide initiatives for continuous quality improvement To contribute to the delivery of effective and efficient clinical services by ensuring that staff are engaged in continuous quality improvement initiatives To be a ‘change agent’ driving a cycle of continuous quality improvement utilising lean methodology and other relevant techniques as appropriate Input on improving transitions from children’s services to adult LD services Support team to target specific health promotion - cancer screening/vaccinations Ensure experts by experience (people with LD, families and carers) are included in service planning and reviews. Leadership Responsibilities To provide service leadership to the Community LD Health Team in the absence of the Team Manager To support the Team Manager with appraisals To provide operational leadership to the adult LD services/projects employed by SHC and be responsible for staff supervision, appraisals and performance management systems, leave and sickness absence procedures To lead on the implementation of proposals outlined in national and local strategies as required To investigate and implement new ways of working and role redesign to be undertaken in collaboration with senior management.
Communication and Working Relationships To strengthen the bridge between primary, secondary and acute services To be responsible for promoting good practice and effective communication within and between primary care, statutory and voluntary organisations on all matters relating to the patient Be able to communicate highly complex information to staff, stakeholders, patients and carers where there may be barriers of understanding such as a lack of knowledge about service delivery or care pathways To motivate, influence and persuade others, including staff, through advanced communication skills (verbal and non-verbal) using written and electronic information where needed To represent and talk on behalf of the service and give formal presentations as appropriate Support mainstream teams with working with people with LD and have clear guidance/pathways on when the LD specialist services should be involved. Education, Development and Training To develop a training plan (both statutory and mandatory training and clinical/professional development) for the service Provide assurance that the LD service is up to date with their education and development in accordance with statutory and mandatory training To comply with clinical governance activities To identify and attend relevant or further training as appropriate to maintain skills and knowledge in the area of specialism To support review, update and develop information and education materials for patients and carer

Please refer the Job description for details