Service Install Technician

at  Rogers Communications

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we’re committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

• Diagnose and/or correct all technical problems (Digital and analogue cable services, Hi-Speed Internet, Home Phone and Smart Home Monitoring services) to the satisfaction of the customer and in accordance with company specifications. Install Cable Television services and products in accordance with established Installation Standards.
• Inform customers of enhanced company products in an effort to secure increased sales.
• Complete Company documentation pertaining to calls in accordance with the department processes and standards.
• Complete all service change requests in a timely professional manner.
• Complete all assigned projects within established time parameters and standards.
• You are require to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.
• Excellence in Execution - Strive for flawless execution in everything that we do, resulting in consistently evolving standards of higher overall performance, optimized effectiveness and value to our shareholders, customers and employees by focusing on our three
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• KEY SUCCESS FACTORS: Accountability, Adaptability, Customer 1st.

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• This position is covered under the IBEW 1615 Collective Agreement.