Service (Invoice) Administrator

at  Vishay Precision Group

ABOUT US:

VPG has a long history of innovation, specifically in precision foil resistors and foil strain gauges. This served as a foundation to expand into strain gauge instrumentation, load cells, transducers, weighing modules and complete systems for process control and on-board vehicle weighing.
VPG has facilities and operations in 13 countries, with more than 30 sites and over 2700 colleagues across the globe we recognise it is our talented people that are key in ensuring we successfully achieve our business aims.
The role:
As a part time Service Administrator operating within the UK and IRE regions of our larger weigh solutions business division you will be a part of a small team that supports our vehicle onboard weighing product line. The role sits within our vital CSR team, which really is essential in maintaining and enhancing both pre- and post-sale customer relationships, being the link between our production facility and the customer. Our CSR team is at the heart of what we do.
This great opportunity means you will be working within a small on-site team situated in our large office space between Bradford and Shipley, whilst at the same time being a member of a business with a global presence.
We believe that, within this role optimal customer service can be achieved by working core part time hours (25 hours per week), an example include:
1. Mon – Fri (inclusive) - Starting at 9am – Finishing at 2pm.
Requirements:

• Provide exceptional customer service: By efficiently responding to pricing queries and any other enquiries from customers that relate to service work carried out by our field service engineers.
• Take ownership of customer invoice data management duties, ensuring that all information in the system is correct and up to date.
• Invoice customers from job information receipts and where necessary, obtaining purchase order numbers from customers.
• Be the go-to person for all day-to-day customer invoice data tasks, providing prompt responses to queries and playing a key role in helping the department achieve its collective goals.
• Enter customer specific information provided by field service technicians on job record documents onto our Epicor stock control system.
• Support stock control, by actively updating internal systems / excel documents by communicating with field service engineers.
• Contribute to the construction of departmental customer service reports by providing data and customer insights.