Service Lane Sales and Acquisition Consultant

at  Don Beyer Volvo Dulles

JOB TITLE: SERVICE LANE SALES AND ACQUISITION CONSULTANT

Job Summary: We are seeking a motivated and customer-oriented individual to join our dynamic sales team as a Customer Relationship Specialist. In this role, you will play a crucial part in maintaining and strengthening customer relationships post-sale. Your responsibilities will include greeting service lane customers, conducting vehicle appraisals, and exploring potential conquest opportunities. If you have a passion for providing excellent customer service, are tech-savvy, and thrive in a fast-paced environment, we want to hear from you!

• Warmly greet service lane customers and introduce them to Sales Consultants when appropriate.
• Conduct thorough vehicle walkarounds and facilitate vehicle appraisals using dealership tools.
• Assist in acquiring vehicles for dealership inventory purchase.
• Utilize the Mastermind tool to effectively maintain customer relationships.
• Demonstrate in-depth knowledge of the Volvo Brand vehicle lineup and share vehicle features with customers.
• Meet daily and weekly process goals to contribute to team success.
• Facilitate customer test drives of new vehicles while they are waiting in service.
• Engage with Lease Portfolio to address concerns during their contract period.
• Independently complete tasks and ensure timely follow-up after completion.