Service Lead Electrical & Commissioning Engineer

at  SIEMENS ENERGY

HOW YOU’LL MAKE AN IMPACT

• Completes broad scope of technical tasks including service, installation/commissioning, maintenance, and evaluation of customers equipment and systems among others after sales service.
• Determines priorities of tasks and actions and schedules measures accordingly.
• Supports customer remotely and onsite and play a critical role in ensuring customer satisfaction, understanding customer needs, and delivering excellent service.
• Responsible for providing training to customers on how to use and maintain the electrical equipment.
• Involve in technical design and developments for service offerings.
• Responsible for identifying new business opportunities and developing relationships with potential customers.
• Respond promptly to incidents, investigate, and provide temporary and/or permanent resolution of incidents
• Escalated.
• Identify the root cause of problems, develop effective solutions, and implement them in a timely manner. Analyze system logs, diagnose issues, and make data-driven decisions to resolve problems efficiently.
• Interact with customers, colleagues, and other stakeholders, clearly articulate technical concepts, provide instructions, and communicate updates or resolutions effectively.
• Collaborate with other engineers, technicians, and departments, work effectively in a team, share knowledge, and contribute to the collective success of the service operation.
• Handle multiple tasks simultaneously, including scheduled maintenance, urgent repairs, and customer support.

Please refer the Job description for details