Service Lead (f/m/d)

at  AppLike GmbH

Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.
adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that’s just the start: We’ve just launched our programmatic in-app platform in order to disrupt the status quo of mobile ad monetization. Again.
Home to an advanced tech stack, powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the AppLike Group ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with.
Be the next tech-driven, ambitious talent to join our growing teams!

• Manage a team of Technical Account Managers. They ensure the technical onboarding of our newest app partners and a smooth SDK implementation process.
• Manage a team of B2C support agents. They are problem solvers for our mobile gamers, who have technical issues related to our partners’ games.
• Become the link between various stakeholders, teams, and clients to provide solutions to maximize their business goals.
• Evolve our service organization based on our geographical expansion as well as service and organizational needs arising from growing business with Enterprise clients.
• Ensure a consistent level of knowledge and quality in the execution of your teams.
• Collaborate with the product and technical teams to ensure our platform meets client needs and provides a positive user experience.
• Ensure up-to-date product and technical documentation in alignment with our product team.
• Be part of an international English-speaking management team dedicated to scaling our adtech platform beyond our hundreds of millions of monthly active users.