Service Lead

at  Fabrum

ABOUT FABRUM

Fabrum has built a reputation of pioneering world-first technologies in cryogenics and hydrogen solutions, fueled by our exceptional R&D capabilities. Fabrum completed its Series A capital raise in 2023, attracting $23M in investment from high profile global investors. Now, we’re leveraging that innovative passion to take our solutions to the world.
Fabrum is headquartered in Christchurch, New Zealand and leads the world in industrialized small to medium scale liquefaction systems and composite cryogenic vessels. The company is actively deploying end to end liquid hydrogen solutions globally across heavy transport, mining and aviation markets. Core competencies include green hydrogen production, storage, dispensing and system integration. Fabrum also has a strong presence in the Industrial, Scientific and Medical (ISM) markets of liquid nitrogen (LIN), liquid oxygen (LOX), LNG and Liquid Air (LAIR) with customers ranging from animal husbandry to hi-tech research institutions, manufacturing and defence.
We want to take our clever solutions and develop a better future by helping the world tread lightly.

ABOUT THE ROLE

The Service Lead will architect and drive a world-class service function that fuels customer satisfaction and unlocks a new revenue stream for Fabrum. You will have the opportunity to:

• Design a comprehensive service package with defined tiers, pricing models, and contracts that adapt to diverse product lines, locations, and service needs.
• Establish a holistic service plan across maintenance schedules, service bulletins, upgrade options, and SLAs cover.
• Develop and maintain an asset management system
• Lead the creation and implementation of training programs and documentation libraries to ensure consistent exceptional service.
• Develop and deploy standardized service processes, ticketing systems, and reporting mechanisms.
• Collaborate with Sales, Engineering, Finance, Legal, and IT functions to ensure a cohesive and high-performing service function.
• Lead and grow a small team of service engineers and technicians in a fast-paced high growth environment.

To be successful in this role, you’ll need:

• Proven ability to build, lead, and motivate a high-performing service team.
• Expertise in developing and implementing service processes, project management methodologies, and ensuring efficient service delivery.
• Strong understanding of service business models, pricing strategies, and revenue generation in a B2B environment
• Excellent communication and stakeholder management skills to collaborate effectively and get things done.
• Experience delivering service to complex and technical engineering products, ideally with multinational exposure