Service Management Analyst - 12 month fixed term contract

at  Gowling WLG UK LLP

ABOUT YOU:

We are looking for someone with proven experience working within an ITIL environment in a similar role. The ideal candidate will demonstrate strong analytical skills, a commitment to quality standards, and a keen eye for detail. To this role you will additionally bring organisational skills and a process driven working style along with effective communication, both written and verbal.

QUALIFICATIONS/SYSTEMS KNOWLEDGE

• ITIL Foundation qualification essential (V2, V3 or V4)
• Experience using Service Now or other ITSM toolsets.
• Excellent Microsoft Office skills (Word, Excel, Outlook, Teams)

EQUAL OPPORTUNITIES:

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity, and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.
At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone is potential and together to achieve personal and business goals.
If you have any queries in relation to this position or would like to see a full job description please contact Meg Astley at meg.astley@gowlingwlg.com

We have a great opportunity within our Business Information Systems (BIS) team for an individual to join the Service Delivery team as a Service Management Analyst on a 12 month fixed term contract. Within this role you will be required to assist the Service Change Lead, BIS Supplier & Contracts Lead and Service & Transition Manager in providing effective and efficient IT Service Management with a specific focus on (but not limited to) ITIL processes such as Change Management and Problem Management.