Service Management Lead

at  CleanCo Queensland

CLEANCO IS PLAYING A LEAD ROLE IN QUEENSLAND’S RENEWABLE ENERGY TRANSFORMATION.

We have set ourselves a goal to own, operate or support 5GW of new renewable energy and 5GW of firming and storage capacity by 2030. To meet these goals, we have developed a pipeline of energy projects that CleanCo will own and operate, supporting jobs and economic growth in regional Queensland.
CleanCo is a team of passionate, purpose driven people, motivated to create a better world now and for the future. We are committed to providing a working environment that embraces inclusion and authenticity. If that resonates with you, we invite you to consider a career with CleanCo.

To be successful in this role you will have:

• ICT Service Management certifications is essential, ITIL preferred.
• Business partnership and customer care expertise, with a strong customer services mindset.
• Contribute to the implementation and processing of ITIL principles.
• Create, develop, and improve existing ITSM processes including but not limited to change, problem, PIR, Incident, and Service Requests.
• Be able to facilitate regular CAB, Problem Board and PIR meeting with technical partners and internal teams.
• Collaborating with vendors, and internal resources, to help them align to existing change, problem, incident management, service delivery processes and asset management processes.
• Development of CleanCo’s Service Management Catalogue and CMDB ensuring accuracy.
• Experience in supporting critical operations in a 24/7 service delivery environment.
• Produce monthly reports that indicate an overview, information, and key metrics associated with ICT operations.
• Excellent experience in IT Service management with demonstrated skills in successfully achieving outcomes through PIR and Problem board processes.
• Effective verbal and written communication skills.
• Contribute to the implementation and processing of ITIL principles.
• Tertiary qualification or equivalent in ICT, Business Management, or similar discipline is highly desirable.
• You have a passion to be part of something bigger than yourself, that contributes to the delivery of a clean energy future crafted in Queensland