Service Management Officer (APS6)

at  Hays

YOUR NEW COMPANY

is seeking to engage a skilled and experienced IT Service Management professional to join its Service Management Office on an initial 12-month contract. The Service Management Office is responsible for delivering IT Service Management practices such as Release Management, Change Enablement, Problem Management etc. on behalf of the Agency ICT Services Branch.

YOUR NEW ROLE

The APS6 IT Service Management Officer will provide detailed technical, professional, policy, operational support and advice in relation to complex issues relating to their relevant practice.
The position is responsible for actively managing key internal and external stakeholder relationships and it may liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division.

DUTIES

Responsibilities may include but are not limited to:
Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
Reporting on practice operations and performance.
Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.