At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

JOB DESCRIPTION

U.S. Bank is seeking a Service Assurance Manager with experience of Service management (Incident, Problem and Change), system resilience and reliability with a working knowledge of technology infrastructure and system architecture. The successful candidate will collaborate with cross-functional teams to oversee system availability and resilience.

• Provides Service Management and Reliability oversight for Technology teams and Business Line functions in Europe ensuring Business Critical Services have full system reliability.
• Supports and partners with the broader Service Management and Reliability teams ensuring that Service Level Offerings are monitored and met from Europe.
• Provides European centric, automated reporting for system resilience.
• Analyses incidents and root causes to determine systemic trends, issues and risks.
• Works with technical owners and problem managers to determine service improvement plans that improve resilience and reduce the risk of incidents recurring.
• Plans and oversees reliability checks for critical applications – working with SMEs in technology, technology owners and product owners to drive out improved resilience of our applications.
• Contribute to the improvement of the overall system architecture to enhance reliability and resilience.

Successful applicants will exemplify US Bank’s ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship. Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• At least 6 years’ experience with the processes, practices, disciplines, and tools needed to ensure that IT services are provided as agreed between the customer and IT provider. Preferred Skills/Experience
• ITIL Service Management Foundation certification
• Working experience in:
• IT service management (ITSM)
• IT systems management
• IT governance
• IT infrastructure
• IT Networks
• IT Security - IT quality assurance
  The role offers a hybrid / flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
  This position is not eligible for visa sponsorship.
  

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine

Please refer the Job description for details