Service Manager

at  Aon Corporation

Posting Description:

• Lead, improve and drive transformation across the insurance broking service delivery space
• Drive quality improvement initiatives through feedback, qualitative and quantitative data
• Permanent full time role - Melbourne

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

• Extensive experience in leading people across multiple locations
• Experience in managing change and leading transformation initiatives
• Experience in client service/operations within Financial Services, Health Insurance or General Insurance
• Commercial acumen
• Exceptional communication and stakeholder management skills
• Ability to demonstrate initiative and creative thinking
• Strong presentation skills backed with advanced proficiency using Microsoft Office tools
• Strong process management skills
• Team management, including the ability to mentor and coach junior team members
• Demonstrable exceptional leadership qualities with ability to motivate staff in the achievement of objectives
• Coaching experience to ensure employees understand the importance of accurate work and achieving world class client experience

Please refer the Job description for details