Service Manager

at  Briggs Equipment

Role: Service Manager – Dublin
Company: Galway Plant and Tool Hire (GPT) – The Briggs Equipment Group
Location: Dublin
Salary: Competitive
Contract: Permanent
Galway Plant and Tool Hire (GPT) is a one of Ireland’s largest and most successful plant, commercial vehicle hire specialists. GPT is part of The Briggs Equipment Group, a leading provider of asset management and maintenance solutions across the UK and Ireland.
We have an exciting new opportunity for an ambitious and driven Service Manager to join our successful and growing team based in our Dublin.

IN THIS ROLE YOU WILL BE:

• Managing the overall responsibility of the service function within the branch - the maintenance, upkeep and servicing of all fleet assigned items.
• Managing and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team’s objectives goals are met.
• Handling any customer issues or concerns quickly and professionally to maintain good customer relationships.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk’s productivity and customer service.
• Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with customers, manufacturers, dealers, and sales representatives.
• Training new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes.

WHAT WILL HELP YOU TO EXCEL IN THIS ROLE:

• Strong industry knowledge of heavy and light goods vehicles.
• Excellent leadership, communication, and customer service skills.
• Computer literacy and good organisational skills.
• Strong creative thinking and problem-solving skills
• The ability to work under pressure.