Service Manager

at  Flatiron Crane Operating Company LLC

APPLICATION INSTRUCTIONS

Experience a greater sense of accomplishment and gain valuable skills that are growing in demand. Receive greater recognition and earn more for your hard work.
Due to continued growth, Simmer’s Crane Design & Services , A Flatiron Crane Operating Company is looking for a Service Manager to join their highly skilled team. Feel a great sense of pride and ownership as you are seen as the expert that helps keep businesses running.

QUALIFICATIONS:

• Must be proficient with Excel and Outlook
• Must be an effective communicator
• Must be an effective leader
• Must be able to learn company ERP system (Vista)

• Manage the operation of the service department and field technicians.
• Identify areas for service department process improvement and make recommendations to Branch Manager
• Manage all service projects repairs (including in shop and at vendors), shop fabrications, RMA’s and emergency calls.
• Review proposal form and discuss with sales as needed.
• Make recommendations for which technicians to schedule on projects based on project work scope and technician expertise.
• Ensure that technicians have tools required to complete job and stage tools in shop as required. Coordinate tool pick-up with scheduler.
• Take phone calls from technicians in the field and assist as required.
• Review all service acknowledgements and follow-up on all additional work.
• Be able to manage all jobs in company ERP system (Vista).
• Answer emergency calls and coordinate with scheduler, coordinator, sales, and customer to perform.
• Manage company risk by involving engineers, project managers when needed.
• Review and correct timesheets and expense reports for technicians every week.
• Determine vehicle needs, assign vehicles, inspect condition, verify that maintenance is performed, make recommendations to the Local Branch Manager for vehicle purchases.
• Determine needs for equipment and tools, inspect condition, verify that maintenance is performed, ensure that they are available for use, and make recommendations to Branch Manager for additional purchases.
• Manage all shop functions including shop projects, incoming/outgoing deliveries, organization, and allocation of space.
• Make recommendations to Branch Manager for manpower needs including technician and office personnel.
• Help interview potential candidates with Branch Manager and make recommendations for hire. Supervise any testing required during interview process.
• Help on-board all new service employees by purchasing required PPE and equipment and supervising new hire training, including inspection test.
• Generate and implement new service policies as required.
• Enforce existing service policies.
• Supervise the timely processing of service acknowledgements from technicians.
• Supervise the Service Scheduler and Service Coordinator.
• Supervise the allocation of resources and technician schedule.
• Perform and document jobsite safety audits weekly and monthly.
• Support accounting department efforts as needed.
• Communicate regularly with Sales and Engineering and respond promptly to correspondence from each department.
• Communicate with all other Simmers service departments for mutual benefit.
• Maintain proper relationships with technicians, within the branch as well as with Management.
• Maintain a presence in the field as a leader, technician or an extra set of hands as needed.
• Work with Branch Manger to ensure department is running efficiently and effectively. Monitor performance of employees. Recommend additional training necessary.
• Development of Technicians through setting of goals and training.
• Prompt closure of completed jobs and compilation of costs and T&M worksheets directly and indirectly through others.