Service Manager for Access and Admission Avoidance Pathway

at  West London NHS Trust

West London Trust (WLT) is a dynamic healthcare organization committed to delivering high-quality care to our community. We are currently seeking a dedicated and experienced Service Manager to join our Integrated Care team based at Clayponds Hospital.
As the Service Manager for Access and Admission Avoidance Pathway, you will play a pivotal role in overseeing and coordinating community-based admission avoidance pathways. This includes managing rapid response and home first services, as well as access pathways such as discharge and referral hubs.
As the Service Manager for Community-Based Admission Avoidance Pathways and Access Pathways, you will play a crucial role in facilitating seamless transitions of care for patients. Your responsibilities will include providing strategic and operational leadership for admission avoidance pathways, discharge hubs, referral hubs, rapid response, and home first services. This involves managing the delivery of rapid response and home first services, ensuring timely and effective interventions to prevent unnecessary hospital admissions.
Collaboration with multidisciplinary teams will be essential to develop and implement innovative strategies aimed at improving access to care and reducing hospital admissions. You will lead service development initiatives, working closely with stakeholders to identify and address any gaps in service provision.
Compliance with regulatory standards and best practices in admission avoidance pathways will be a priority, and you will be responsible for monitoring service performance and outcomes. Implementing quality improvement measures as necessary will also be part of your role.
Providing leadership and support to staff will be integral, fostering a culture of continuous learning and development within the team to ensure high-quality care delivery.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed

Please refer the Job description for details