Service Manager

at  GEA Group

SERVICE MANAGER

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA

• Formulating and advancing a strong service strategy within the Italian territory.
• Managing the internal team made up by five service support engineers and two herd specialists and the external business partner network.
• Develop service skills for both business partners and the internal team.
• Working closely with the Project Manager with the aim to deliver an excellent level of customer satisfaction.
• Organizing the service team to optimize the second level AMS support and introducing the first level AMS support according to the overall strategy.
• In the next future, functional coordination of service technicians belonging to potential own Dairy Centers
• Close contact with the Headquarter in Bonen to support GEA Academy activities in Italy and sharing knowledge.
• Responsible for managing potential technical issues at farm level.
• Contribution to the optimization and rationalization of the stock level
• Close collaboration with Service Sales to contribute to the growth of the Aftermarket sector