Service Manager - German Speaker (Portugal)

at  Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

We are looking for a talented Service Manager (German Speaker) to join our teams in Lisbon. There is the possibility of 100% remote work, in Portugal.

In this role you will be responsible for:

• Collaborate with Business Units to ensure customer satisfaction;
• Manage budget and report to the service owner;
• Monitoring and reporting of service delivery;
• Suggest improvements for optimizations of the service in terms of performance, adaptability, reliability, and cyber security;
• Incident Management;
• Understand requirements and business needs;
• Regular alignment and touchpoints with all involved stakeholders.